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Customer Service

Description of Goods
Whilst we take the utmost care to ensure the product descriptions, pictures, information and prices are accurate, we do not accept liability for any inaccuracies, errors or omissions. Colors may vary slightly from those shown on the website due to the limitations of Internet technology.
Shipping & Delivery
You may purchase products from this site using a PAYPAL account and PAYPAL Credit Card acceptance services. All prices are in USD Dollar. Prices are subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
Delivery Arrangements
All goods are sold subject to availability. Your shopping basket displays the goods you have purchased and an indication of the delivery timescale. We will notify you if your goods are not able to be dispatched within this timescale. Where goods are temporarily out of stock we will contact you so that you may choose between a refunds on the item, having it shipped when it is back in stock or selecting an alternative product. The delivery costs are shown depending on the shipping destination and the delivery service selected. Your order will be sent to you by private courier. International orders will be sent to you by express postal service like FedEx and DHL . All items will be dispatched on the working day (Monday to Friday).
Delivery time for Australia, UK and USA will be 7-9 working days, for Europe and outside Europe it would be 15 days. Any delivery times quoted are estimates, based on availability and normal delivery time, in working days. We will not dispatch goods until the payment has been received.
Ordering
You may purchase products from this site using a PAYPAL account and PAYPAL Credit Card acceptance services. All prices are in USD Dollar. Prices are subject to change without notice, hence any subsequent purchases of the same product cannot be guaranteed at the same price. Orders are accepted at our sole discretion and we maintain the right to decline orders without giving an explanation.
Sales Tax
Tax will be calculated based on shipping destination. It is included in the price for orders shipped to destinations within the European Union (EU). For orders shipped to destinations outside the EU the price excludes VAT but orders may be subject to local sales tax or import duty. These are included in our prices.
Your Right To Cancel
You have the right to cancel your order within three working days of delivery and return the goods supplied to us for a refund of the price of the goods, shipment cost paid won’t be refunded. You must notify us in writing during this period of your intention to cancel by Email us at our customer service email address info@theleatherwears.com with your order reference number. Any goods supplied must be returned to address above at your own expense within the seven days of your notice to cancel. Providing the goods are returned in their original condition which denotes not worn soiled, smelling of odors and complete with all labels intact you will receive for a refund of the price of the goods within 30 days of giving us your notice to cancel. Unless the goods are defective, damaged or not as specified on your order acknowledgement, you are responsible for the cost of returning the goods. We recommend that you use Recorded Delivery, as proof of shipping is not proof of receipt. If, however, the goods are faulty then the postage costs will be refunded.
Services
Should you have a complaint with the service or product we provide please contact Customer Services by e-mail: support@theleatherwears.com We aim to: Acknowledge complaints within 24 hours Advise you how long it will take to resolve the complaint Keep you informed throughout the process
Security
Security is one of our highest priorities and we take every precaution to protect your personal information both online and offline. We are using PAYPAL which is the safest way of receiving payment and customer will have a right to claim if he/she doesn’t satisfied with the correspondence of the company.

Guarantee
All products supplied are covered by a manufacturer’s guarantee. Terms and conditions vary from product to product.